Customer Service

 
Training

Sy.Med offers online training utilizing Microsoft’s Live Meeting web conferencing software. Online training gives users comprehensive product coverage and can be easily scheduled to work around daily job activities. Alternatively, clients can choose to receive onsite training, which allows users to get accustomed to the software while working side by side with a Sy.Med software trainer.  Either way, our clients benefit from using OneApp on day one. Training sessions can be scaled from one-on-one to multi-user classroom training, depending on individual client needs.

 

Technical Support

Sy.Med provides ongoing technical support to all clients via telephone, email, and remote access connectivity.  This allows Sy.Med's Technical Resources representatives to "see what the user sees" as they work through any issues that may arise; thereby tremendously reducing the time required to answer user questions.

 

Customization

Whether you are a three physician group or an integrated delivery system with hundreds of providers, OneApp can be tailored to meet your needs. The software is scalable and can be delivered in configurations ranging from a stand-alone PC to an enterprise server with multiple users across a LAN or WAN.

 

Application Design

Sy.Med is committed to simplifying managed care for our clients. In all cases, users are trained to maintain their own library of forms and applications for submission to various payers and facilities. Our clients also have the option to have our staff handle this task.  Once received, the applications are designed and delivered via email within a matter of days.

 

Data Conversion Services

For those clients who have already collected and stored their credentialing data in a database, spreadsheet, or other electronic format, Sy.Med offers help with importing the information into our OneApp database. We can handle the data conversion service for our clients, or we will work with their IT/IS team to ensure an orderly data transfer.