Training
Sy.Med offers online training utilizing Microsoft’s Live Meeting web
conferencing software. Online training gives users comprehensive product
coverage and can be easily scheduled to work around daily job activities.
Alternatively, clients can choose to receive onsite training, which
allows users to get accustomed to the software while working side by
side with a Sy.Med software trainer. Either way, our clients benefit
from using OneApp on day one. Training sessions can be scaled from
one-on-one to multi-user classroom training, depending on individual
client needs.
Technical Support
Sy.Med provides ongoing technical support to all clients via telephone,
email, and remote access connectivity. This allows Sy.Med's Technical
Resources representatives to “see what the user sees” as
they work through any issues that may arise; thereby tremendously reducing
the time required to answer user questions.
Customization
Whether you are a three physician group or an integrated delivery
system with hundreds of providers, OneApp can be tailored to meet your
needs. The software is scalable and can be delivered in configurations
ranging from a stand-alone PC to an enterprise server with multiple
users across a LAN or WAN.
Application Design
Sy.Med is committed to simplifying managed care for our clients. In
all cases, users are trained to maintain their own library of forms
and applications for submission to various payers and facilities. Our
clients also have the option to have our staff handle this task. Once
received, the applications are designed and delivered via email within
a matter of days.
Data Conversion Services
For those clients who have already collected and stored their credentialing
data in a database, spreadsheet, or other electronic format, Sy.Med
offers help with importing the information into our OneApp database.
We can handle the data conversion service for our clients, or we will
work with their IT/IS team to ensure an orderly data transfer.
