Training
Sy.Med offers online training utilizing Microsoft’s Live Meeting web conferencing
software. Online training gives users comprehensive product coverage and can be
easily scheduled to work around daily job activities. Alternatively, clients can
choose to receive onsite training, which allows users to get accustomed to the software
while working side by side with a Sy.Med software trainer. Either way, our clients
benefit from using OneApp on day one. Training sessions can be scaled from one-on-one
to multi-user classroom training, depending on individual client needs.
Technical Support
Sy.Med provides ongoing technical support to all clients via telephone, email, and
remote access connectivity. This allows Sy.Med's Technical Resources representatives
to “see what the user sees” as they work through any issues that may
arise; thereby tremendously reducing the time required to answer user questions.
Customization
Whether you are a three physician group or an integrated delivery system with hundreds
of providers, OneApp can be tailored to meet your needs. The software is scalable
and can be delivered in configurations ranging from a stand-alone PC to an enterprise
server with multiple users across a LAN or WAN.
Application Design
Sy.Med is committed to simplifying managed care for our clients. In all cases, users
are trained to maintain their own library of forms and applications for submission
to various payers and facilities. Our clients also have the option to have our staff
handle this task. Once received, the applications are designed and delivered via
email within a matter of days.
Data Conversion Services
For those clients who have already collected and stored their credentialing data
in a database, spreadsheet, or other electronic format, Sy.Med offers help with
importing the information into our OneApp database. We can handle the data conversion
service for our clients, or we will work with their IT/IS team to ensure an orderly
data transfer.
